Return & Refund Policy

We want you to love your watch. If it is not right for you, you may request a return within 7 days of delivery. The window is calculated from the delivery date shown in the courier’s tracking record.

To be eligible for a return, the watch must be:

• unused and unworn, in the same condition in which you received it;
• with all original tags, stickers and protective films intact;
• returned in the packaging it was delivered in, with any manuals, invoice and accessories that came with it;
• free of scratches, dents, marks, perfume or any sign of wear.

For hygiene and resale reasons, we cannot accept returns of:

• watches with removed protective films, tags or seals;
• watches with resized or altered straps or bracelets (links removed);
• engraved, personalised or custom-ordered watches;
• products bought during clearance sales marked as non-returnable on the product page;
• items damaged by misuse, accidents, water exposure beyond rated resistance or unauthorised repair.

Tip: if you are unsure about the bracelet fit, ask us before sizing. We are happy to guide you.

In the rare case that your watch arrives damaged, defective or different from what you ordered, report it within 48 hours of delivery. Please include:

• your order number;
• a clear, continuous, uncut unboxing video starting from the sealed parcel with the shipping label visible;
• photos of the issue.

Once verified, we will arrange a free pickup and send a replacement or issue a full refund, including shipping charges. Claims without an unboxing video, or reported after 48 hours, may not be accepted.

• Write to us at support@bigbillionday.store or via our contact page with your order number and the reason for return.
• Our team will confirm eligibility within 1–2 business days and share pickup or shipping instructions.
• Pack the watch securely in the packaging it came in. Do not stick labels or tape directly on the watch or its box.
• Hand the parcel to our courier partner, or self-ship to the address we provide if reverse pickup is unavailable for your pin code.

Every returned watch goes through a quality check at our facility within 2–3 business days of receipt. If the watch does not meet the eligibility conditions above, the return will be declined and the watch shipped back to you. BigBillionDay’s decision after inspection, made in good faith, will be final.

• Cash on Delivery orders: refunded by UPI or bank transfer (NEFT/IMPS) to the account you share with us, within 5–7 business days after the watch passes quality check.
• Prepaid orders: refunded to the original payment method within 5–7 business days after quality check. Your bank may take a few additional days to reflect the credit.
• For change-of-mind returns, the original shipping fee and any COD fee are non-refundable. For damaged, defective or wrong items, the entire amount is refunded.

We will notify you by email or WhatsApp once your refund has been initiated.

We do not offer direct exchanges for change of mind. Simply return the eligible watch for a refund and place a new order for the piece you prefer. Replacements are provided for damaged, defective or wrong items, subject to stock.

Orders can be cancelled free of charge any time before dispatch. Once dispatched, the order cannot be cancelled, and refusing the parcel at the door is not a substitute for a return. Refused COD parcels may lead to Cash on Delivery being disabled for that phone number. See our Terms and Shipping Policy for details.

Warranty: as listed on the product page (where applicable). If a product page mentions a warranty, issues that appear after the return window are handled by BigBillionDay under the terms stated on that page. Contact us and we will guide you through the process.